General

New Computer Systems are sold with one-year warranty thru the manufactures on parts and labor. Meaning: If a part goes bad within that warranty period we will replace it and configure your system at no cost to you. This could take up to 1 to 2 weeks by adding an extended warranty means instant parts replacement to newer version (when system goes on the bench.)

Labor does not include reinstallation or reconfiguring devices as a result of customer misuse or as a result of usage or installation of software or extra hardware that causes the OS to malfunction. A minimum labor charge is normally required. Most Motherboard - CPU - Ram combos sold can be tested in customer's presence. Showtime Computers' offers phone technical support for 3 minutes per phone call. If longer time is required, customer is kindly asked to consider purchasing private lesson certificates. Cost is an in store: $30 for 35-minute intervals, Onsite: $95 for 1-hour intervals. Purchase of computer products does not in any way include Showtime Computers' experts' time. Time spend on assessing customer's need is the only free time offered. Service and training contracts are available at additional cost.

Warranty

Invoice or proof of purchase required, failure to provide proof of purchase delays service. No warranties apply to working or physically damaged components. If you are not sure about the cause of your problem, we will provide you with free limited technical assistance on parts bought at Showtime Computers. For parts bought elsewhere charges apply. Manufacturer's warranty applies to all products sold. Showtime Computers honors warranties (in-store) for all OEM components. Manufacturers honor retail components warranties. DOA products are exchanged instantly. Instant replacements only within 7 days of purchase, after 7 days product has to go back to manufacturer with approx. 3 - 4 weeks to process.

Warranty is not transferable. Warranty covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover misuse, maladjustment, overclocking, tweaking beyond designed speeds, improper maintenance, operation, setup, modification or service by unauthorized personnel, or damage caused by acts of nature or Electricity Company.

Complete systems carry one-year warranty on parts and labor involved in replacement. No warranties on software compatibility issues, user’s ability to properly operate system, or improper usage or loading of software. Showtime Computers provides customers with free reinstallation of operating system and drivers for one time only. Min. service charge of $25-$65 applies thereafter. Excessive dusty operating environments voids warranties on moving parts fan, power supply, etc.

Memory & CPUs:

Under the same limitations referred to above, memory has one-year warranty unless otherwise specified. In many cases, Intel and AMD Retail processors can be exchanged with the manufacturer for up to three years after the date of purchase, requires approx 2-3 weeks to process with Showtime Computers during the warranty period.

DVD, CD Writers, Hard Drives, etc:

Under the same limitations referred to above most drives have a 6-Month warranty, or 1 year from manufacture date on drive, whichever is longer, unless otherwise specified? Please allow 7 days at least from warranty expiration date. No warranty will be honored on the last day (shipping requires 7 days). All Individual parts have a parts warranty only. No labor warranty is expressed or implied. Any part returned for warranty testing and replacement, if necessary, must be removed from your computer at the time of return, and all manuals, disks and accessories supplied with it, plus packaging should be brought in. Any person returning parts for warranty testing while still installed in their computer will be subject to a labor fee for any services performed. Returning parts for warranty testing without manuals and accompanying disks may delay service, as these items cannot be guaranteed to be in stock or in our software library. Please do not remove warranty tags of items. Tags help us identify components.

Return Policy

Electronic components' prices change very frequently.  A newer product causes a price drop on an earlier version of that same product within a few days which makes returns of older product for full credit very difficult. Our trade in policy takes care of such issues. As follows

1. Absolutely no refunds without original receipt. No refunds on labor.
2. Hard Drives, CPUs & Memory: All Sales are final. Returns are subject to Buy Back policy.
3. Buyback policy allows us to purchase product at 30 to 40% of current published price after 5 days if not physically damaged.
4. No refunds on physically damaged or defective components.
5. Other Parts: Refunds may be issued for most other items returned within 15 days of invoice date, provided items are in unused/unopened condition, and the original packing materials are in factory saleable condition.  A restocking fee of 20% of the purchase price will be applied to items not conforming to the above conditions.  However, items returned without their original accompanying software (if applicable) may be exchanged for same only - no refunds.   Items sold with limited warranties, or as 'AS IS - NO REFUND' clearance items, are non-refundable.
6. Computer Systems:  are always subject to a 20% restocking fee. Computer Systems may be returned for a refund within 7 days of purchase. Additional fees will be assessed for systems missing items or damaged.
7. Refurbished Computers have a 30 day comprehensive warranty on all parts and labor (extended warranties are available).
8. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge or  A restocking fee of 20% of purchase price may apply.  Special orders are non-returnable.
9. When Shipping Product: Please pack with foam 2.5" padding and send it prepaid, adequately insured and preferably in the original carton.  Do not use the product packaging as a shipping container unless it is strong corrugated cardboard and the product is not sensitive electronics (e.g., computer cases).   Allow a minimum of 1.5 to 2 inches of padding around each item.  Enclose a copy of the original receipt and a letter detailing the complaint.  If the product arrives damaged in shipping, you will need to submit a damage claim to your carrier.  Damages are generally limited to $100 unless you purchase insurance.
10. Please obtain a return authorization number (RMA) by calling or e-mailing us. RMA's are valid for 14 days from issue date.  Products shipped without a valid RMA number on the outside of the package may be rejected or delayed in processing.