Remote PC Repair FAQs

Q: What is a remote support Call?

  • A: Our Remote support Call technology allows us to repair your computer remotely, using your high-speed Internet connection. All it takes is a simple download and our skilled technicians will take over your PC and quickly provide a variety of services.
  • This technology allows us to respond very quickly to many common issues (usually the same-day) and get you up and running fast - all done without the need to send anyone to your home or office!

Q: How does it work?

  • A: You will receive a phone call from your technician at your scheduled appointment time. Your technician will walk you through the simple connection process and then take control of your keyboard and mouse to begin fixing your problems. You will be able to watch your technician work live on your PC.
  • You can choose to remain on the phone with your technician while your work is completed, or you can simply go back to enjoying your day while we work and we'll call you back to let you know when the work is done — it couldn't be easier!

Q: Am I eligible for a Virtual House Call?

  • A: As long as your PC is using Windows 7 or newer and you have a working high-speed Internet connection, you are eligible. Don't worry if you aren't sure - when you call to schedule your Remote support Call, we'll test your PC to make sure you qualify! Unfortunately, not every problem can be resolved with a Remote support Call. Certain issues just require physical access to the PC.

Q: Is this safe? Can you get into my computer without my knowledge or permission?

  • A: Yes, this is completely safe. All communications between your computer and our technicians are secured and private. We do not collect any information from your PC and we cannot get into your PC without your permission. YOU are the only one who can start a Remote support Call session, and once the session is complete, our software is completely removed from your PC.

Q: How do I get started?

  • A: Just give us a call at 603-882-5400 and we'll get your Remote support call scheduled right away.