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Every repair is a little different. Sometimes we have scans running after hours on machines for 12-48 hours! Our labor ratesare only based on the time the technician is actively working on the machine, not scanning and diagnostic times. Depending on the service level selection, we can have a machine turned around same day if we have all the needed parts or if the software can load or download quickly enough! Once it hits the technician's bench for diagnostics, it's usually repaired within the next 6-12 hours.
We have home based businesses with 1 computer, up to large clients with over 100! Doctors, Automotive, Insurance, Manufacturing, Construction, Financial Institutions, Travel, Retail, Service Industries, and Property Management to name a few!
This is our most common repair! Don't fret! We can get it cleaned out and retrieve as much data as possible and back to you as it was in no time!
We offer a 30 day warranty on all labor. If the issue comes back within 30 days of picking up the machine, we've got your back! This is very rare as we don't want this to happen as much as you don't! However, technology is what technology is! Bring it back in with as much detailed information about the issue and we'll bring it right to the bench!Most of our refurbished machines are between 90 days and 1 year warranty. Our new computer builds and models have warranties between 1-5 years, depending on the model.
Not every repair is the same, so we really are just billing for our technicians time and any parts required. Our average repair isbetween 1-2 hours of labor + parts. Our average repair price is between $100-150.
For businesses, yes we do! Even if you are not part of our Managed Solutions Plans, we have techs that are available to diagnose any computer, network, or printer issue Monday - Friday for a fixed hourly rate. If you are interested in our in-home service, please give us a call at 603.882.5400.
Yes, we sure do! These are typically worthwhile repairs as apple products are more expensive than PC products to replace.
Yes, often times home machines are either something very simple to fix, or it may be more worth your while to replace the machine. We keep the best home and office printer and copiers we recommend on the market in stock and ready if the repair shouldn't make sense.
How can we help?
Monday - Friday: 9:00am - 5:00pm
Saturday: 9:00am - 1:00pm
Sunday: CLOSED